Privacy Policy

1. Introduction

bj33 ("we," "us," "our," or the "Company") operates the online gaming and sports betting platform accessible at bj33.games. This Privacy Policy applies to all users who access or use bj33 services, including the website, mobile site, casino games, sports betting markets, and customer support channels.

We are committed to protecting the privacy and personal data of all our users, particularly our Bangladesh-based players. This document sets out our practices in respect of the collection, use, storage, disclosure, and protection of your personal information. Please read this Privacy Policy carefully alongside our Terms & Conditions and Responsible Gaming policy.

By registering an account, making a deposit, placing a bet, or otherwise using bj33 services, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you must immediately discontinue use of bj33 services.

2. Data We Collect

We collect several categories of personal data in order to operate our platform, verify your identity, process payments, and comply with applicable regulations. The categories of data we collect include:

2.1 Identity Data

• full_name — your full legal name as it appears on government-issued ID
• date_of_birth — used to verify minimum age eligibility (18+)
• national_id / passport_number — government-issued identification number
• username — your chosen display name on the bj33 platform
• Photographs of identity documents and selfies submitted during KYC verification

2.2 Contact Data

• email_address — for account communications, notifications, and support
• phone_number — Bangladesh mobile number for SMS notifications and two-factor authentication
• residential_address — physical address in Bangladesh for identity verification purposes

2.3 Financial Data

• Payment method details including bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details, and card numbers (partially masked)
• Transaction history including deposit amounts, withdrawal requests, timestamps, and payment references
• Account balance and wagering history

2.4 Technical and Usage Data

• ip_address — for fraud prevention, geolocation verification, and security monitoring
• Device information including device type, operating system, browser type and version
• Session logs including login timestamps, session duration, and logout events
• Pages visited, games played, bets placed, and clickstream data
• Referring URLs and marketing attribution data

2.5 Communication Data

• Content of support tickets, live chat conversations, and email correspondence with our customer support team
• Responses to surveys, feedback forms, or promotional communications

3. How We Collect Your Data

We collect personal data through the following channels:

• Direct Interactions: When you register an account, complete identity verification, make deposits or withdrawals, contact customer support, or participate in promotions, you directly provide us with personal data.
• Automated Technologies: As you navigate the bj33 website and use our platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies.
• Third-Party Sources: We may receive data about you from identity verification providers, payment processors (bKash, Nagad, Rocket, Upay), fraud prevention services, and marketing partners. We only use such data where we have a lawful basis to do so.
• Anti-Money Laundering Checks: We may cross-reference your data with sanction lists, politically exposed persons (PEP) databases, and adverse media sources as required by law.

4. Purpose of Processing Your Data

bj33 processes your personal data for the following purposes:

• Account Registration and Management: To create and maintain your bj33 account, verify your identity, and authenticate your access
• Age Verification: To confirm that you meet the minimum age requirement of 18 years old and are legally permitted to use our services
• Payment Processing: To process deposits, withdrawals, and currency conversions; to prevent payment fraud and verify payment method ownership
• Game and Betting Operations: To enable you to place bets, play casino games, participate in tournaments, track your gaming history, and calculate winnings and losses
• Bonus and Promotions: To administer bonuses, free spins, cashback offers, and promotional campaigns; to verify bonus eligibility and enforce wagering requirements
• Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, and provide assistance in English via live chat, email, or phone
• Compliance and Legal Obligations: To comply with anti-money laundering (AML) regulations, prevent fraud, fulfill reporting obligations, respond to legal requests, and cooperate with regulatory authorities
• Security and Fraud Prevention: To detect and prevent unauthorized access, account takeover, payment fraud, bonus abuse, multi-accounting, and other prohibited activities
• Responsible Gaming: To monitor gaming patterns, identify potential problem gambling behavior, enforce deposit and loss limits, process self-exclusion requests, and fulfill our duty of care
• Marketing Communications: To send you promotional emails, SMS messages, and push notifications about new games, bonuses, cricket betting markets, and special offers (only if you have consented to receive marketing communications)
• Platform Improvement: To analyze usage patterns, improve user experience, optimize game offerings, develop new features, and enhance platform performance
• Business Analytics: To generate aggregated reports about platform usage, player behavior, popular games, and financial metrics for internal business purposes

5. Legal Basis for Processing

Under data protection laws, we must have a lawful basis to process your personal data. bj33 relies on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and bj33, including providing access to gaming services, processing transactions, and enforcing our Terms & Conditions.
• Legal Obligation: Processing is necessary to comply with legal requirements, including age verification laws, anti-money laundering regulations, tax reporting, and cooperation with law enforcement.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, platform improvement, and business analytics, provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing conducted prior to withdrawal.

6. Sharing Your Data with Third Parties

bj33 does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your data with the following categories of recipients when necessary:

6.1 Service Providers

We share data with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: bKash, Nagad, Rocket, Upay, bank partners, and card processing networks to facilitate deposits and withdrawals
• Identity Verification Services: KYC and AML compliance providers who verify your identity and screen against sanctions lists
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and other licensed game suppliers whose games you play on bj33
• Cloud Hosting and IT Infrastructure: Secure data centers and cloud service providers who host our platform and store data
• Customer Support Tools: Live chat platforms and ticketing systems used to provide customer service
• Marketing and Analytics: Email delivery services, SMS gateways, and analytics platforms (only for aggregated, non-identifiable usage data where possible)

All service providers are contractually bound to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

6.2 Legal and Regulatory Authorities

We may disclose your data to government authorities, regulators, law enforcement agencies, or courts when required by law, legal process, or to protect our legal rights and interests. This includes responding to subpoenas, court orders, regulatory inquiries, and investigations into suspected illegal activity.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity. You will be notified via email and/or prominent notice on the bj33 website if such a transfer occurs, and you will have the opportunity to delete your account before the transfer is completed.

7. Cookies and Tracking Technologies

bj33 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, remember your preferences, analyze site traffic, and deliver targeted advertising. Cookies are small text files stored on your device that help us recognize you on return visits.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for platform functionality, including session management, login authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect aggregated data about site usage, page load times, error rates, and popular games to help us improve performance.
• Functional Cookies: Remember your language preference, currency selection, and other settings to personalize your experience.
• Marketing Cookies: Track your browsing behavior across sites to deliver relevant advertising and measure campaign effectiveness. You can opt out of these via your browser settings.

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or alert you when cookies are being sent. Please note that disabling essential cookies may impair platform functionality and prevent you from accessing certain features.

8. Data Retention

bj33 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Your data is retained for the duration of your active account plus any period necessary to fulfill contractual obligations and comply with legal requirements.
• Closed Accounts: After you close your account, we retain transaction records, identity verification documents, and account history for a minimum of 5 years as required by anti-money laundering regulations and tax laws.
• Marketing Data: If you unsubscribe from marketing communications, we retain your email address on a suppression list indefinitely to ensure we do not contact you again.
• Security Logs: Technical logs including IP addresses and session data are retained for up to 12 months for security monitoring and fraud prevention.

After the retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you.

9. Data Security Measures

bj33 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption protocols
• Secure Data Storage: Personal data is stored in secure, access-controlled data centers with physical and digital safeguards
• Access Controls: Employee access to personal data is restricted on a need-to-know basis and protected by multi-factor authentication
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans
• Fraud Detection Systems: Automated systems monitor for suspicious activity, unauthorized access attempts, and payment fraud
• Data Backup and Recovery: Regular backups ensure business continuity and data recovery in the event of system failure

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any suspected unauthorized access.

10. Your Privacy Rights

As a bj33 user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you, including account information, transaction history, and verification documents.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most information directly in your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to legal retention requirements. Note that we must retain certain data for regulatory compliance even after account closure.
• Right to Restrict Processing: You may request that we temporarily suspend processing of your data in certain circumstances, such as while we verify the accuracy of disputed data.
• Right to Data Portability: You may request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] (plain text, not clickable). We will respond to your request within 30 days. Verification of your identity may be required before we process your request.

11. Minors and Age Restrictions

bj33 services are strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account, make deposits, or use bj33 services in any way.

If we become aware that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account. Parents or guardians who believe their child has provided personal data to bj33 should contact us immediately at [email protected] so we can take appropriate action.

We employ age verification measures including document checks and third-party verification services to prevent underage access. Any attempt to circumvent age verification or provide false age information is a serious violation of our Terms & Conditions and may result in account closure and forfeiture of funds.

12. Third-Party Links and Services

The bj33 website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy applies only to bj33 and does not cover the privacy practices of third parties.

If you click on a third-party link or use a third-party service (such as payment processors or game provider websites), you will be subject to that third party's privacy policy. We encourage you to review the privacy policies of any third-party sites you visit. bj33 is not responsible for the privacy practices, content, or security of third-party websites.

13. Changes to This Privacy Policy

bj33 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on the bj33 website with a new "Last Updated" date.

For significant changes that materially affect your rights, we will provide additional notice via email or prominent website banner. Continued use of bj33 services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected] (plain text only, not a clickable link)
• Live Chat: Available 24/7 on the bj33 website
• Customer Service Hours: Round the clock support in English (BST timezone)

We are committed to resolving any privacy concerns promptly and transparently. Your trust is important to us, and we take our responsibility to protect your personal data seriously.